January 2026 Performance Report
We publish our support metrics publicly because we stand behind them. These are real numbers from January 2026 — not marketing copy.
Guaranteed Performance. Not Just a Promise.
We don't just try to be fast — we guarantee it. SLA stands for Service Level Agreement — a formal, measurable commitment to respond and resolve issues within a specific timeframe. Most small agencies have no SLAs at all. We publish ours publicly with real monthly numbers so you can hold us accountable. Here's what we delivered in January 2026 across 13,157 conversations.
Every new support request acknowledged within the committed SLA window — so you're never left wondering if anyone saw your message.
Follow-up responses maintained at the same high standard — keeping your issue moving toward resolution without you having to chase anyone down.
Issues closed, not just acknowledged. 93.35% of all conversations across 13,157 interactions resolved within SLA — that's enterprise-level performance for every CGS client.
Two Layers of Support Working Together
AI handles the routine. Humans handle the complex. Together they deliver a support experience that's both instant and intelligent.
Our support AI is more than a chatbot — it's a platform expert. It proactively resolves the majority of questions through deep knowledge base integration, so you get answers instantly without waiting for a human agent.
The first 30 days are critical. Our onboarding team provides 1-on-1 unlimited Zoom support and managed technical implementation — removing every roadblock between you and a fully operational system.
Everything You Need to Succeed Without Struggle.
Every Client Growth Strategies client is on the Platinum Support Plan — powered by AgencySupport.com. Here's what that means for you from day one.
No limit on 1-on-1 Zoom sessions. Get your questions answered, your workflows reviewed, and your strategy dialed in — as many times as you need.
✓ No session limitsReal-time live chat support with an average response time of 1 minute and 33 seconds. Available 24 hours a day, 7 days a week, 365 days a year — including holidays.
✓ 24/7/365Our support AI resolves 73.9% of questions instantly using deep platform knowledge. It doesn't just answer — it teaches you how to get the most out of every tool.
✓ 73.9% instant resolutionYour first 30 days include dedicated concierge implementation — technical setup, platform configuration, and strategy guidance so you launch right the first time.
✓ Done-for-you setup93.38% first response adherence, 94.79% second response adherence, 93.35% resolution success. These aren't targets — they're the actual January 2026 numbers.
✓ Published metrics54,363 knowledge base searches in January alone. Our support AI builds power users — teaching you how to leverage your platform's full potential, not just fixing problems.
✓ Platform Education: 38% top intentPlain English: A2P (Application-to-Person) is the federal registration every business needs before sending automated text messages. Without it, your texts get filtered or blocked entirely — meaning your follow-up sequences, missed-call text-backs, and appointment reminders never reach your customers. We handle the full registration so your SMS works from day one.
✓ Required for all business SMSSendOutCards Support — Direct Contact Info
If you have a SendOutCards account through Client Growth Strategies and need platform-specific help — card design, account billing, delivery questions, or gift catalog support — the SendOutCards team can assist you directly. Bart Ratliff has been a SendOutCards Speaker and Trainer since 2006 and is also available for strategy questions about how to get the most from your account. Not yet a SendOutCards client? Learn how it works and get started →
For account questions, billing, card design help, gift catalog, and general platform support — reach the SendOutCards team directly by email.
Prefer to talk to someone? Call SendOutCards support directly for real-time help with your account, cards, gifts, or any platform questions.
For questions about how to use SendOutCards to grow your business — automating cards, integrating with GoHighLevel, campaign strategy, or maximizing ROI — Bart has been a SendOutCards Speaker and Trainer since 2006.
For billing, card delivery status, and account-specific questions, contact SendOutCards directly using the info above — they'll have access to your account details and can resolve those fastest. For anything related to your CGS marketing strategy, automation setup, or GoHighLevel integration, reach out to us at [email protected] or call 864-531-7800.
Questions About How Support Works
Still have questions? Call or text Jamie at 864-531-7800 or book a call with Bart.
What kind of support does Client Growth Strategies offer?
Every CGS client is on the Platinum Plan powered by AgencySupport.com. This includes unlimited Zoom support sessions, 24/7 live chat with a 1m 33s average response time, AI-powered platform assistance, managed onboarding during your first 30 days, and guaranteed SLA performance across all interactions.
How fast does support respond?
Average live chat response time is 1 minute and 33 seconds, 24 hours a day, 7 days a week, 365 days a year. In January 2026, the team achieved 93.38% first response SLA adherence across 13,157 conversations — that's enterprise-level responsiveness for every CGS client.
Is Zoom support really unlimited?
Yes — genuinely unlimited. There is no cap on 1-on-1 Zoom sessions. Whether you need one session or twenty, you have access to live, expert Zoom support for technical setup, platform training, workflow review, and strategy guidance for as long as you need it.
Who provides the backend support?
Client Growth Strategies' support infrastructure is powered by AgencySupport.com on a Platinum Plan subscription. This provides enterprise-grade support including AI-assisted resolution, managed implementation concierge services, and guaranteed SLA performance — the same infrastructure trusted by thousands of agencies nationwide.
What does the onboarding process look like?
Your first 30 days include dedicated concierge onboarding — 24-hour implementation availability, technical setup and guidance (domain hosting, payment integration, CRM configuration), strategy direction, and unlimited Zoom sessions. The goal is to remove every roadblock between you and a fully operational, revenue-generating system.
How do I reach support right now?
Call or text Jamie, our AI assistant, at (864) 531-7800 — available 24/7. You can also book a strategy call with Bart directly at clientgrowthstrategies.com/schedule-a-call, or reach us by email at [email protected]. We're based at 504 Pennsylvania Ave, STE 27, Greer, SC 29652.
What is A2P/10DLC and why does my business need it?
A2P stands for Application-to-Person messaging — it's the federal compliance registration that every business must complete before sending automated text messages to customers. 10DLC refers to the 10-digit local phone numbers used for business texting. Without proper A2P/10DLC registration, your automated texts — including missed-call text-backs, appointment reminders, follow-up sequences, and promotional messages — will be filtered or blocked by carriers before they ever reach your customers. Client Growth Strategies handles this entire registration process as part of your onboarding so your SMS campaigns work reliably and compliantly from day one.
What does SLA mean and why does it matter?
SLA stands for Service Level Agreement — a formal, measurable commitment to respond and resolve support issues within a specific timeframe. Most agencies just say they'll "get back to you soon." A guaranteed SLA means we publicly commit to specific response times and publish our actual monthly performance data so you can hold us accountable. Our January 2026 numbers: 93.38% first response adherence, 94.79% second response adherence, and 93.35% final resolution success across 13,157 conversations.
Ready to Get Started?
You Deserve Support That Actually Shows Up.
World-class support isn't a bonus feature at Client Growth Strategies — it's the foundation everything is built on. Book a free strategy call with Bart and see how the system works from day one.
504 Pennsylvania Ave, STE 27 · Greer, SC 29652 · [email protected]